Terms and Conditions
Where do you ship to?
We ship all over the world, your postage charge will be calculated automatically at checkout regardless of where you are based.
How is the shipping cost calculated?
We calculate all our shipping prices based on weight, following the royal mail guidelines. This shipping cost will be quoted to you when you arrive at the checkout stage. We aim to price all our shipping costs fairly for all costumers.
How soon will my item arrive?
All items are dispatched within 28-48 hours of the order being placed. If you are a UK costumer your item will be delivered by first class post and should be with you within 1-2 days of dispatch. If you live overseas: European costumers should receive their parcels between 3-5 days of dispatch; Worldwide costumers should receive their parcels between 7-10 days of dispatch. If you have any specific requirements concerning delivery please do not hesitate to ask.
Do you offer bulk discounts?
Yes, we are unique in the way we sell in that you are rewarded for the more you purchase. See the bulk buy discounts table in the right-hand column for information on the savings you can make.
How can I pay for my item?
You can pay by credit/ debit card, paypal, cheque, and postal order. You can read more about how paypal works here: www.paypal.com/helpscr. You can also pay securely by any major credit or debit card through RBS Worldpay: http://www.worldpay.com/about_us/index.php?c=UK
If I am not happy with the product, can I get a refund?
If you are not happy with the product, you can contact us within 30 days of purchase for a refund or replacement item. We will need to know what the complaint is and have the item returned to us.
Do you charge VAT on your items?
All our product prices already include VAT so you know exactly what you will be paying before reaching checkout. VAT number: 135 7567 90.